Online chat features can be a great way to connect with your website visitors. By using chat features, you can communicate with your visitors in real-time, and this can help to build better relationships with them.

In addition, chat features can also be useful for getting feedback from your visitors and learning more about them. If you are thinking about using chat features on your website, here are some things to keep in mind.

What Is A ChatBot or Chat Feature?

Chat features allow website visitors to communicate with your team in real-time. This can be a great way to build better relationships with your visitors, and it can also be useful to guide your prospects, customers, or other visitors in the right direction.

In addition, chat features can also be helpful for learning more about your visitors. If you are thinking about using chat features on your website, here are some things to keep in mind.

First, you will need to decide whether or not chat features are right for your website. If you decide to use chat features, you will need to choose the right software and set up the chat feature on your website. If you have a HubSpot Marketing Starter or above package, you have this feature built-in.

Second, will you create a live chat or an automated chat? Luckily, with HubSpot's chat feature, you can use either or a mix of both. Using preset questions, you can help collect important information before sending the conversation to a team member to jump on the live chat. This leads to the last question.

Third, do you have a team member you can dedicate to the chat? If your team is swamped and getting to the phone is hard enough, you might want to look at completely automating your ChatBot.

Why Should You Use A Chat Feature?

There are many reasons why you should use chat features on your website. First, chat features can be a great way to connect with your visitors and build better relationships with them. In addition, chat features can also be useful for getting feedback from your visitors and learning more about them. Finally, chat features can be helpful for increasing conversions on your website.

For every marketer out there, increasing conversions means you're doing your job correctly. But what if you aren't generating the number of leads you have set out to gain, but your website traffic has increased? Here is a good time to give your website visitors the opportunity to connect with your team and get the questions answered in a timely fashion.

If you have a dedicated team member that can jump on a chat at a moment's notice, giving website visitors "direct" contact with you could make all the difference.

A Few Tips When Creating A ChatBot

There are a few things you can do to make the most of chat features when connecting with your website visitors.

1. Be sure to respond to chats as quickly as possible. This will show your visitors that you are available and responsive.
2. Be sure to ask questions that will help you learn more about your visitors and guide them to their answers. This information can be helpful in improving your website and marketing efforts.
3. Be sure to thank your visitors for taking the time to chat with you. Showing appreciation can leave a positive impression and may encourage them to return in the future.

In Conclusion

Using chat features on your website can be a great way to connect with your visitors and build better relationships with them. Chat features can also be useful for getting feedback from your visitors and learning more about them. Finally, chat features can be helpful for increasing conversions on your website. If you have a dedicated team member that can jump on a chat at a moment's notice, giving website visitors "direct" contact with you will make all the difference. With